Terms & Conditions

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Shuttertec’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Shuttertec Group Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 12 Quendon Road, Basildon, Essex, SS14 3PD. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They donnot signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Manufacturing – Shutters

Manufacturing tolerance levels of overall panel and frame specifications are plus or minus 2mm, and the product will not be considered defective if falling within the size range. Warp on any component part, vertical or horizontal, shall not exceed 1mm per 300mm.

7.6 Horizontal middle rail location: This location may be off by half a louvre.
For 47mm louvre can be off by +/-19mm.
For 64mm louvre can be off by +/-25mm.
For 76mm louvre can be off by +/- 31mm.
For 89mm louvre can be off by +/-38mm.
For 114mm louvre can be off by +/-51mm.

Should the Customer order products at different times, we (SHUTTERTEC GROUP LTD) accept no liability for differences in product variations. Whilst every effort will be maintained for a paint match, the customer accepts that paint variations may occur.

Price and Payment

1.1 Payment of the Price (inclusive of VAT, if applicable, or analogous sales tax, carriage, freight, postage or insurance costs) shall be made by the Buyer, in two tranches. Upon order placement a minimum deposit will be payable (set by Shuttertec at point of order), with the remaining balance on completion of installation.

1.2 Shuttertec reserve the right to ask for a remainder of the balance prior to installation, if the circumstances require.

1.3 In the event of payment difficulties from the buyer, the full balance must be paid in full prior to installation. The buyer will enter an agreement to clear the outstanding debt by a payment plan, but may incur additional charges for late payment and for storage of product invoiced at £15.00 inc. VAT per week of storage. If the buyer neglects to respond to all communication or fails to agree to the revised payment terms, Shuttertec will pass the debt to a collection agency and all costs will be absorbed by the Buyer.

1.4 In the unlikely event of an unsuccessful installation, a full refund will be offered with removal of product or a re-order of new product in the same timescale the original order was placed.

1.5 Any cancellations by the Buyer after paying a deposit will result in the deposit being non-refundable. Goods are ‘made to measure’ to the buyers requirements and are not resalable by the seller.

1.6 Payment is due on completion of installation, unless otherwise agreed. Shuttertec offer a grace period of 7 days with payments. If no payment is received within 21 days of installation, we reserve the right to add Late Payment fee’s to your invoice, at +2% of the outstanding balance, per week. The customer will be given notice of this late payment fee, and given the opportunity to clear the remaining balance to avoid charges.

1.7 Payments accepted: Debit, Credit cards, bank transfer and cash. Cash over £1000 is subject to a 1% handling fee. We do not accept cheques.


2.1 The seller shall deliver the Goods to the Buyer at the address of the Buyer in the Purchase Order. Delivery time is quoted on a per-product basis and varies accordingly. This lead time commences from the day when the Buyer confirms in writing to the Seller that the order detail is correct for Production and deposit is paid. The Seller shall make the Buyer aware of any unreasonable delays but shall not be held accountable to the tune of compensation.

2.2 Each order for Goods accepted by the Seller shall be deemed to be an individual legally binding contract between the parties.

2.3 The Seller cannot accept responsibility where the Buyer relies upon a representative present at the time of installation and is not present personally. If the Buyer is not on site when the property is surveyed or when the Goods are installed, the Goods will be fitted in accordance with the sellers standard best practice, unless agreed on the contrary.

2.4 The Goods are made from a natural material. The seller cannot guarantee precise colour matching against samples provided and some stain and paint finishes may and slight tonal differences under certain lighting conditions, this includes tinted finishes applied to the glass of your window (often found on modern double glazing windows, it is the responsibility of the customer to advise the Seller of this, as the window tints are not always visible to the naked eye), the variations are not a defect on the part of the Seller. In the event of custom colours, the seller will not be help responsible is the stain or paint colour is not a perfect match with out household products, although ever reasonable effort will be made to ensure the accuracy of the finished product.

Delivery and Installation

3.1 The Seller shall deliver the Goods to the Buyer at the address of the Buyer in the Purchase Order. Delivery times quoted vary across the product range, but Buyer will be made aware of lead times at time of sale. These lead times are for guidance only, and the Seller cannot be held responsible for delays that are out of our control although the Seller shall make the Buyer aware of any potentially long delays. The will be no compensation for delays are out of the Sellers control.

3.2 The Buyer shall have deemed to have accepted the Goods upon their delivery or installation. Any defects in the product once installed must be notified within a reasonable time frame.

3.3 All risk of the Goods shall pass to the Buyer upon completed installation.

3.4 If the Seller is unable to install the Goods due to reasons caused by the Buyer, the Seller shall be entitled, at the Buyers expense, to place the Goods in storage until such time as the Goods may be installed. This charge will be £10.00 per week. Delays are out of our control and not valid for compensation as outlined in clause 3.1

3.5 Installation of the Goods must take place within 6 weeks from the delivery date or the dates notified by the Seller as available for installation, whichever is later. During this time, the Goods will be stored at no additional costs to the Buyer. Thereafter, full settlement will be due and storage charges applied at the Sellers discretion. Storage charges are invoiced at £15.00 per week including VAT and shall be required to be settled prior to installation.

3.6 The Seller shall carry out its work on a continuous basis during normal working ours and the Sellers price is fixed accordingly. If special visits have to be made to the site or work has to be carried out in an uneconomical manner if time is lost or additional expenditure is incurred due to the Sellers operative being denied access or waiting on site or having to return to the site to commence or continue work. The seller reserves the right to make any extra charges to cover such costs. The Seller reserves the right to make any extra charge should these conditions not be fulfilled. Notification of these charges may be obtained by the Buyer at the request of the Seller.

3.7 The Seller shall only survey for the Goods into fully prepared window openings (eg, Sills and surrounds plastered). If however, the Buyer requests that the Goods are surveyed prior to the window openings being completed, drawings will be issued to the Buyer to approve and the Buyer must ensure that the correct tolerances have been allowed. If however, the Seller cannot install the Goods due to incorrect opening sizes, no tolerances allowed, openings not being of a structural sound quality, disruption by other trades or obstruction, the Seller reserves the right to incur additional costs to the Buyer for re-attending site to complete the words, or if needs be, the costs of remaking the goods.

3.8 Is it the responsibility of the Buyer to remove all window dressings (blinds, curtains etc) prior to new goods installation. The Seller cannot be held accountable for any additional damage (within reason) if the Buyer asks the Seller to remove these goods. The Seller cannot be held responsible for weak window surrounds (eg plaster) and the Seller will only rectify work if deemed fit and necessary.

3.9 When the Seller measures the Buyers windows, the Seller takes on the responsibility of ensuring the product(s) will fit. Where windows, sills and recesses are not level, it may be practise to plane the product to fit and this is standard practise and shall not be deemed as defect or negligence by the Seller.

3.10 The Sellers does not offer a removal and re-fit service if the Buyer requires window replacements or window maintenance. If the Buyer chooses to remove and re-fit the Goods then all guarantee will be null and void.


4.1 Where the Goods have been manufactured by the Seller and are found to be defective, the Seller shall repair or in its sole discretion, replace defective Goods free of charge upon the following conditions.

4.1.1 The Buyer notifying the Seller within a reasonable time frame of installation.

4.1.2 The defect being due to the Sellers faulty design, workmanship or materials.

4.1.3 The defect not having arisen from the Buyer’s failure to comply with the Sellers oral or written instructions as to use or maintenance of the Goods or in accordance of good trade practice.

4.1.4 The Goods are made form a natural material, as such minor imperfections not readily apparent from a distance of five feet under ordinary light will not be accepted as defects.

4.1.5 The Seller cannot guarantee the Goods against fading or discoloration caused by fair wear and tear and especially as a result of exposure to sunlight where some fading may occur. The goods are not guaranteed against extreme damp or variable conditions (a high moisture environment such as window condensation). It is the Buyers responsibility to make aware to the Seller of these potential issues before survey.

4.2 All Goods supplied and installed are covered by a guarantee which starts at the point of a successful installation. This guarantee covers both manufacturing and installation. IF the Goods are not paid for at the time of completion of installation then this guarantee is null and void.

4.2.a We (SHUTTERTEC) hold no responsibility for household movement or such like, which may occur and which may result in a product adjustment. Any adjustments required after the first 6 months of installation will be subject to our service call fee; this may include tightening of louvres, adjustment of panels etc.

4.3 The Seller cannot guarantee the Goods outside of the manufacturers’ suggested tolerances and parameters and as such, if any Goods are then ordered by the Buyer then any guarantee is void.

Product Guarantees

The following products carry these guarantees from date of installation:

  • Paulownia hardwood – 5 years
  • MDF shutters – 5 years
  • Basswood shutters – 10 years
  • PVC shutters – 10 years
  • Perfect Fit Shutters – 10 years
  • Blinds – 1 year

5.1 The Buyer is covered under the general terms and conditions of the Consumer Rights Act 2015

5.2 Nothing contained in these terms and conditions shall be construed so as to limit to exclude the liability of the Seller for death or personal injury as a result of the Sellers fraudulent misrepresentation, negligent actions or those of its employees or agents.

5.3 Your contract is with Shuttertec Group Limited. 12 Quendon Road, Basildon, Essex, SS14 3PD 15588144

5.4 The buyer agrees to the sellers Terms and Conditions when a deposit is placed. No paperwork needs to be present, just an agreement in writing. This may be via text message, email or social media confirmation.

5.5 Shuttertec reserve the right to update the Terms and Conditions without giving notice.

Service Calls

Service calls for out of guarantee repairs, or anything not to do with guarantee IE. Replacing parts on mishandled shutters, adjustments after the first 12 months of installation are charged at a flat rate of £70 per first hour and £40 per subsequent hour up to a maximum charge of £250 per day (inc. of VAT)

Slat replacement fee is £50 inc VAT, which covers the customer for the first 3 slats and the callout charge. Each additional slat after this is charged at £10.

For service calls which are called through for Warranty but are deemed not to be Warranty problems once attended, Shuttertec will administer a flat charge of £100 (inc. VAT) per call out. In the even of a remove/refit, a charge per hour is administered at £30 per hour.

For installation appointments that are missed, cancelled (outside of a reasonable notice time frame), the client fails to show or ignored without exceptional circumstances, Shuttertec reserves the right to add a flat rate charge of £250 (inc VAT) to the client’s final invoice unless Shuttertec is made aware in no less than 24 hours prior to the installation. (Charged at a half and full date rate)